Pre Sale FAQ

How can I make a Secure payment?

It is very simple; all payments are processed via PayPal secured payment gateways, this means no credit card information is ever stored on this website, ever! In addition the is 100% SSL certified. We accept Visa, MasterCard, and Paypal accounts.
Please note; you do not need an PayPal account if you wish to pay with Visa or MasterCard. Simply select “Don’t have a PayPal Account?” when prompted at the checkout.

How do I get my template mockups or artwork packs?

After you have made your payments, you will be redirect to the download file on our site. Download links will also be emailed to the email address you enter at the checkout. Please note; these links will only be active for 48Hrs after purchase, please contact us if you were unable to download your product in this time frame.

What if my computer crashes? Can I get my files again?

Of course we can do that. Email us you Name, Order number and a short message to explain what’s happened and we will fix the problem ASAP.

Where can I use artwork downloaded from

You can use our designs for your personal design work or for your clients commercial project . Royalty-Free concept means that you can buy one any of our clipart, template, or texture packs, pay once, and use it as many times as you like, with some minor restrictions. This mean that you are NOT ALLOWED to resell, share with your friends, give away, repackage or redistribute our packs in any way. Please read our licence agreement for full details.

Which programs do I need to use for your products?

Each products sales page has a list of file types associated with the product.

In short,
Win Zip (to unzip the download file)
Adobe Illustrator CS and higher or Corel Draw X or newer for Vector Images
Adobe Photoshop CS and higher for photo images.

All downloads are packaged in a folder that has been zipped to reduce the file size, this speeds up the product download. To unzip the file use a program such as Win Zip, Compressor, which should have come with your computer (if not a quick Google search will find exactly what you need).
All vectors are saved as EPS files for use with vector drawing programs such as Corel Draw, Adobe Illustrator, Freehand etc. for Adobe illustrator please use software version CS or higher.

Will I get a CD copy of the products I purchase?

No, all products are for download only. This means super fast delivery for you! You will receive a download link as soon as the payment is processed, meaning, you get to use your product straight away, no waiting for the postman. All product box art shown on is for display purposes only.

Billing and currency: what currency do you use for your prices?

All of our prices are listed in US currency. Your credit card will also be billed in US currency.

What about an invoice for my purchase?

Of course, you will be emailed an invoice from PayPal as soon as the transaction is complete.

I have more questions about licensing?

Please first read our detailed users legal terms and conditions, and then contact us via our contact page if you have further questions.

Didn’t find the answer you were looking for?

Open a support ticket with our friendly customer support team.

4 thoughts on “Pre Sale FAQ

  1. My apologies, just saw the FAQ and got the answer. Thanks.

  2. Hello there, just about going to make the purchase and come up a question. What is the currency country of the price?

  3. Hello, I purchased the football template set years ago and I have since changed computers. I cannot find the file of where I downloaded this product. Would I be able to get a replacement product?

    Thank you.

    1. Hi James, I have just sent you an email regarding your request. Amy.

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